Course curriculum

  • 1

    Welcome to the course!

    • A Message from the Instructor

    • Before we begin survey
  • 2

    How to use this course

    • How to use this course
  • 3

    Cluster #1

    • Work with Colleagues and Customers

    • Operate in a culturally Diverse Environment

    • Communicate on the Telephone

    • Test your learning
  • 4

    Chapter #2

    • Develop and Update Hospitality Knowledge

    • Source and Present Information
  • 5

    Cluster#3

    • Follow Health Safety and Security Procedures

    • Follow Workplace Hygiene Procedures

    • Test your learning
  • 6

    Cluster #4

    • Develop and Update Food and Beverage Knowledge

    • Promote Products and Services
  • 7

    Next steps

    • More resources for you
  • 8

    Cluster#5

    • Cluster # 5 Quiz
  • 9

    Cluster #8

    • Present Desserts