Course curriculum

  • 1

    Welcome to The Course of Butler Service

    • WHO IS A BUTLER?

    • Butler Service

    • Before you go...

    • Next steps
  • 2

    Chapter :1

    • Identify the Role of a Valet

    • Butler Positions Within the Hospitality Industry

    • Attributes of a Valet

    • Communication Skills in Service Delivery

    • Personal Presentation Standards

    • Policies and Procedures for Valet Service

    • CLUSTER 1 Quiz
  • 3

    CHAPTER:3 DELIVER VALET SERVICES

    • Establishing Formal Rapport on Guest Arrival

    • Advise Guests of Available Services

    • Deal With Guests Luggage

    • Deal With Guest Clothes

    • Deal with Guests Request

    • Deliver VIP Treatments and Services

    • Tailoring Valet Service to Individual Guest Needs

    • Pre -Departure and Departures of VIPs

    • CLUSTER 3 Quiz
  • 4

    CHAPTER:2 Prepare To Deliver Valet Service

    • Deciding On Valet Service

    • Preempt The Decisions of The Guest

    • Activities Involved in Liaising with Other Staff

    • ROOMS INSPECTION

    • CLUSTER 2 Quiz
  • 5

    CHAPTER:4 RECORD VALET SERVICES

    • Process Billable Charges

    • CLUSTER 4 Quiz