Course curriculum

  • 1

    1. Communication and Culture

    • Welcome

    • Operate in a culturally diverse work environment

    • Work with colleagues and customers

    • Deal with Conflict Situation

    • Communicate on the telephone
  • 2

    2.Orientation to the Occupation

    • Develop and Update hospitality industry knowledge.

    • Develop and Update Food ad Beverage Knowledge

    • Follow Health Safety and Security Procedures
  • 3

    Manage Self Against Risks Related Diseases

    • Demonstrate Knowledge of the Role that the Individual Worker Plays.

    • Apply knowledge of Team Jamaica

  • 4

    5. Bar Operations

    • Operate A Bar

    • Glassware

    • Preparing Garnishes

    • Clean and Tidy Bar Areas

    • Prepare and serve non-alcoholic beverages

    • Classic Cocktails

    • Classic Cocktails
  • 5

    6. Serving Alcoholic Beverages

    • Provide Responsible Service of Alcohol
  • 6

    Chapter 7: Cash Control and Service

    • Process Cash and Non-Cash Transactions

    • Provide Room Service
  • 7

    Chapter 8. Stocks Controls

    • Receive and Store Stocks