Course curriculum

  • 1

    Welcome to the course!

    • A Message from the Instructor

    • Before we begin survey
  • 2

    How to use this course

    • How to use this course
  • 3

    Cluster #1

    • Work with Colleagues and Customers

    • Operate in a culturally Diverse Environment

    • Communicate on the Telephone

    • Test your learning
  • 4

    Chapter #2

    • Develop and Update Hospitality Knowledge

    • Source and Present Information

    • Chapter 2 Quiz
  • 5

    Cluster#3

    • Follow Health Safety and Security Procedures

    • Follow Workplace Hygiene Procedures

    • Test your learning
  • 6

    Cluster #4

    • Develop and Update Food and Beverage Knowledge

    • Promote Products and Services

    • Cluster 4 Quiz

    • Cluster 4 Quiz
  • 7

    Next steps

    • Before you go...

    • More resources for you
  • 8

    Cluster#5

    • Prepare and Serve Non-Alcoholic Beverages

    • Provide Food and Beverage Services

    • Food and Beverage Services

    • Provide Silver Service

    • Provide Food and Beverages Services

    • Cluster # 5 Quiz
  • 9

    Cluster#6

    • Process Cash and Non-Cash Transaction

    • Provide Room Service

    • Cluster 6 Quiz
  • 10

    Cluster#7

    • Handle and Serve Cheese

    • Provide Specialist Wine Service

    • Demo Specialist wine service
  • 11

    Cluster #8

    • Present Desserts

    • Plan Prepare and Display a Buffet
  • 12

    Cluster #9

    • Monitor Work Operations

    • Deal with Conflict Situations

    • Final Quiz Congratulation make Sure All Questions Are Answer before certification